Okfalisa, Okfalisa and Alias, Rose Alinda and Salim, Naomie and Wong, Kuan Yew (2009) Metric for strategy implementation: measuring and monitoring the performance. In: 2009 IEEE Symposium on Industrial Electronics and Applications, ISIEA 2009 - Proceedings. Institute of Electrical and Electronics Engineers, New York, pp. 29-34. ISBN 978-142444682-7
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Official URL: http://dx.doi.org/10.1109/ISIEA.2009.5356497
The strategy formulation in organizations will be useless unless it is well implemented. Measuring and monitoring the performance of strategy implementation are one way solution to identify the success achievement of organizational objectives. To measure and monitor the implementation process based on document analysis and annual report are not enough anymore. Therefore, this paper studies the performance of strategy implementation by investigating the exploration of tangible and intangible knowledge within the organization. The stakeholders' knowledge process while making the quality of decision making is discussed. The complexity of problems and knowledge, the dynamic changes and the environment uncertainty in decision making will be considered as indicators in knowledge management metrics development. To identify the knowledge process in strategy implementation, case study is conducted at Universiti Teknologi Malaysia (UTM). From these interviews, the conceptual metrics are developed. Hence, the strategy implementation can be measured and monitored.
|Item Type:||Book Section|
|Additional Information:||ISBN: 978-142444682-7; 2009 IEEE Symposium on Industrial Electronics and Applications, ISIEA 2009; Kuala Lumpur; 4 October 2009 through 6 October 2009|
|Uncontrolled Keywords:||knowledge management metrics, performance measurement, strategy implementation|
|Subjects:||Q Science > QA Mathematics > QA75 Electronic computers. Computer science|
|Divisions:||Computer Science and Information System|
|Deposited By:||Liza Porijo|
|Deposited On:||07 Jul 2011 07:50|
|Last Modified:||07 Jul 2011 07:50|
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