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Adoption factors and implementation steps of ITSM in the target organizations

Sahibbudin, Shamsul and Ayat, Masarat and Sharifi, Mohammad and Ibrahim , Sulaimi (2009) Adoption factors and implementation steps of ITSM in the target organizations. In: Proceedings - 2009 3rd Asia International Conference on Modelling and Simulation, AMS 2009. Article number 5072014 . Elsevier, pp. 369-374. ISBN 978-076953648-4

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Official URL: http://dx.doi.org/10.1109/AMS.2009.114

Abstract

ITIL is the most widely used IT framework in most organizations nowadays. Many public and private IT organizations have good impressions and attempt to adopt ITIL into their own businesses. However, the ITIL implementation faces some issues by the target organizations to accept this as a complete framework. In addition, there are several steps to implement this framework in the target organizations. This paper tries at first to clarify each of these major issues and then suggest a mature guideline on the implementation of ITIL in the target organizations.

Item Type:Book Section
Additional Information:2009 3rd Asia International Conference on Modelling and Simulation, AMS 2009; Bandung, Bali; 25 May 2009 through 26 May 2009
Uncontrolled Keywords:implementation steps, IT organizations, engineering controlled terms, targets engineering, main heading, societies and institutions
Subjects:Q Science > QA Mathematics > QA76 Computer software
Divisions:Computer Science and Information System (Formerly known)
ID Code:12933
Deposited By: Ms Zalinda Shuratman
Deposited On:07 Jul 2011 04:31
Last Modified:07 Jul 2011 04:31

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