Universiti Teknologi Malaysia Institutional Repository

Lessons learned in ITIL implementation failure

Sharifi, Mohammad and Ayat, Masarat and Abd Rahman, Azizah and Sahibudin, Shamsul (2008) Lessons learned in ITIL implementation failure. In: Proceedings - International Symposium on Information Technology 2008, ITSim. Institute of Electrical and Electronics Engineers, New York, 661 -664. ISBN 978-142442328-6

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Official URL: http://dx.doi.org/10.1109/ITSIM.2008.4631627

Abstract

ITIL is the most widely used IT framework in majority of organizations in the world now. However, implementing such best practice experiences in an organization comes with some implementation challenges such as staff resistance, task conflicts and ambiguous orders. It means that implementing such framework is not easy and it can be caused of the organization destruction. This paper tries to describe overall view of ITIL framework and address major reasons on the failure of this framework's implementation in the organizations.

Item Type:Book Section
Additional Information:ISBN: 978-142442328-6; International Symposium on Information Technology 2008, ITSim; Kuala Lumpur; 26 August 2008 through 29 August 2008
Uncontrolled Keywords: best practices, lessons learned, information technology
Subjects:Q Science > QA Mathematics > QA76 Computer software
Divisions:Computer Science and Information System (Formerly known)
ID Code:12613
Deposited By: Liza Porijo
Deposited On:14 Jun 2011 05:09
Last Modified:14 Jun 2011 05:09

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