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Considering service strategy in ITIL V3 as a framework for IT governance

Nabiollahi, Akbar and Sahibuddin , Shamsul (2008) Considering service strategy in ITIL V3 as a framework for IT governance. In: Proceedings - International Symposium on Information Technology 2008, ITSim. Springer Verlag, Germany, pp. 685-690. ISBN 978-142442328-6

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Official URL: http://dx.doi.org/10.1109/ITSIM.2008.4631631

Abstract

IT governance is the process by which decisions are made around IT investments. A well-matured IT governance framework is based on three major elements: structure, process and communication. In addition, there are four objectives that drives IT governance and must be covered in IT governance processes: IT value and alignment, accountability, performance measurement, and risk management. As we know Information Technology Infrastructure Library (ITIL) is a public framework that describes Best Practice in IT service management. Although some researchers have considered ITIL V2 as a part of their IT Governance framework, this paper claims that ITIL V3 (new publication of ITIL in 2007) and "Service Strategy" as the core of this publication, can provide a well-matured framework for the governance of IT by covering all requirement of IT Governance.

Item Type:Book Section
Additional Information:ISBN: 978-142442328-6; International Symposium on Information Technology 2008, ITSim; Kuala Lumpur; 26 August 2008 through 29 August 2008
Uncontrolled Keywords:information technology, investments, risk analysis best practices, information technology infrastructures, IT governances, IT Investments, It service managements, major elements, performance measurements, service strategies risk management
Subjects:Q Science > QA Mathematics > QA75 Electronic computers. Computer science
Divisions:Computer Science and Information System (Formerly known)
ID Code:12520
Deposited By: Liza Porijo
Deposited On:07 Jun 2011 10:12
Last Modified:07 Jun 2011 10:12

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