Midnight taxi charges abuse at LCC Terminal, Sepang

Abstract

Several countries in the world had implemented the surcharge rate during off peak period to encourage the availability of taxi service. The encouragement by applying surcharge was found necessary to ensure continuous taxi services during off peak period which are currently least remunerative. However this incentive had been abused. A study was done to investigate abusing on midnight taxi charges at LCC Terminal where it was found that taxi driver exploiting midnight rate for their personal advantages. This creates inconvenience scenario and unfairness treatment to midnight taxi users. Immediate improvement action needs to be done to certain area such as improving taxi queuing operation, revising on the implementation of the midnight surcharge rate policy, services and operations of midnight taxi. This will benefit midnight taxi users as well as to ensure the smooth running of midnight taxi operations. Above all, response from taxi industry participants itself is the key to gain public confident with the LCC Terminal taxi services.