A practice of knowledge sharing : a case study in a public service organization

Abstract

This case study, which was done at a selected public service organization in Selangor, measure the extent knowledge sharing aims to practiced at the organization. This study is also aimed at investigating the relationship between cultural factors (organizational culture, immediate supervisor, employee attitude and work group support) with knowledge sharing effectiveness. The specific objectives of the study were to: (1) determine the organizational level of performance in knowledge sharing, (2) determine the relationship between organizational culture, immediate supervisor, employee attitude and work group support with the effectiveness of knowledge sharing, and (3) identify which cultural factors dimension that explain knowledge sharing. The questionnaire was pre-tested on 10 officers. A total of 104 respondents from three levels of position (director, manager and consultant officer) were selected. Descriptive statistics were used to explain the organization level of performance in knowledge sharing. Correlation analysis was used to explain the relationship between the four factors of knowledge sharing effectiveness. A multiple regression was adopted to the major predictors. Based on the research results, the organization needs to pay more attention on the organizational facilitation in order to improve its performance in knowledge sharing practiced. The findings also revealed that the four cultural factors have positive and linear relationship. However, among the four factors, the organizational culture has strong relationship and was a good predictor in explaining knowledge sharing.