A service quality assessment instrument for the bioinformatics information sources

Abstract

In today’s era, management is confronted with new methodologies to provide competitive solutions. It cannot be denied that the Information Technology sector is developing quickly. This means that the computerization technology is more effective than using manually. The purpose of this research is to capture and understand the process of protein structure prediction by using website. The context of service in this study is about the service of information that been provided by the bioinformatics websites. The service refers to the process of how the website provides data and computational tools to the customer or in this context known as biologists. The biologists use the website as a service in helping them to search for a matching protein structure which is in step by step order. An interview has been conducted to create understanding about the work process by using website. An interview question also has been designed in order to collect primary data for further investigation. A conceptual framework is created for the purpose of understand in details the flow of the study. In the end, this research will provide recommendations for improving the websites.