Heuristic design for e-government portal

Abstract

e-Government has received an enormous attention recently and becomes a powerful tool in providing services to the government, citizens and business. However, there are too many styles and designs for e-Government Portal and no standardization has been set up yet. Thus, there is a need that e-Government Portal be standardized. Therefore, a need for standard design and function in e-Government Portal becomes more apparently these recent years in order to increase e-Government Portal effectiveness. One of the means of solving this problem is by following a standard design guideline. Hence, existing design guideline and the knowledge of heuristic must be explored and studied so that a specific guideline for e-Government Portal could be created. Previous studies reported that, there are lacks of design guideline for developing good e-Government Portal in terms of format and function. Usability in the website has become a crucial factor that should be considered. It reflects how a user browses through a website. In order to enhance user experience, usability guideline is needed while developing a website. This research focuses on the main issue in designing e-Government Portal and tries to solve the main question, which is “How to develop heuristic design model for website that based on website functions?” This research aim is to study and understand the concept of e-Government Portal and design guideline. The author has provided a heuristic design model as a design guideline in developing e-Government Portal. The author hopes that the proposed model will be more suitable with the context and the target user of the portal and at the same time can solve usability problems that have been faced by e-Government Portal.