Fitra Lestari, Fitra Lestari (2010) Developing system information technology on planning demand and supply. Masters thesis, Universiti Teknologi Malaysia, Faculty of Mechanical Engineering.
Response time on orders of customers is becoming a critical issue to achieve a competitive advantage. This thesis presents an Expert System for simulating order processing activities, providing control over the order processes and reporting the orders status online. Managers would have control on orders transactions, and workshop floor supervisors could monitor and control the orders processing online. An information system model is to be designed, and a prototype is to be developed. A case study is to be conducted to prove the developed prototype system. The assumed activities to be covered within this system; procurement, inventory control, accounting, shipping and customer relationship management (CRM).
|Item Type:||Thesis (Masters)|
|Additional Information:||Thesis (Sarjana Kejuruteraan (Mekanikal-Industri)) - Universiti Teknologi Malaysia, 2010; Supervisor : Prof. Dr. Ashraf Radwan|
|Uncontrolled Keywords:||expert system, order processing, inventory, procurement, accounting, shipping, customer relationship management (CRM)|
|Subjects:||H Social Sciences > HD Industries. Land use. Labor|
T Technology > TJ Mechanical engineering and machinery
|Deposited By:||Ms Zalinda Shuratman|
|Deposited On:||25 Nov 2010 01:28|
|Last Modified:||28 Jun 2012 03:22|
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