Remodelling of digital problem-solving training program

Abstract

The development of online learning for problem solving training is studied. As the pandemic hits us in 2020, there is a need to repurpose instructor-led training into digital format. A set of minimal training material were developed to enable the continuity of the training program. The minimal training material is not helping the training in achieving its objectives. In this research, the objectives are focusing on to identify participants’ perceptions towards existing digital Problem-Solving training program, to analyse the existing digital Problem-Solving training program and to design an enhanced digital Problem-Solving training program. Two methods were used to collect data for this research. A Google form survey with trained employees in the emergency remote teaching program developed by the team, as well as a focus group discussion with the vendor and trainers to understand their perspectives on the training program. Results shown both learners and trainers highly suggested improving both training exercise and training duration. A learning framework design as Prime, Apply and Sustain for the training program has been developed using a combination of activities to drive behaviour.