Queuing simulation modelling for the interview process at the technical and vocational education and training (TVET) institutions

Abstract

Queuing simulation modelling is one of the indicators used to determine the effectiveness of procedures that incorporate queuing simulation modelling. As a result, this paper utilised queueing theory throughout the Technical and Vocational Education and Training (TVET) institution’s interview process in Malaysia. The simulation reveals that the queuing simulation comprises a single queue connecting to multiple servers. Each interview stage involves serving more than two (2) candidates concurrently. As a result, the model used in this case study is a multiple-server model, in which more than two (2) servers concurrently serve a single waiting line in parallel. The purpose of queuing simulation modelling is to quantify operational characteristics such as the average number of candidates in the line, the average number of candidates in the system, and the average wait time for candidates in the line and the system. The results indicate that all steps are well-organised and completed within the time constraints associated with each stage. Identifying individuals who combine necessary skills with the ability to overcome challenges, manage stress, deal with ambiguity, work effectively in a team, and demonstrate resourcefulness will benefit the organisation in the short and long term. Therefore, the organisation developed a procedure in which job candidates are immersed in unusual settings to elicit the most useful information about their fitness, personality, critical thinking ability, creativity, and interpersonal skills.