Determining why facilities management has been conservative in adopting data analytics

Abstract

The necessity for data analytics in facilities management is increasing due to the complexity of modern-days organisational requirements in the 21st century. Despite the emergence of data analytics that has benefited various businesses and industrial sectors, the facilities management sector has been conservative in adopting the technology. This would lead to severe challenges for FM to achieve continuous improvement and revolutionise the management of the facilities through the implementation of IR4.0. Thus, this paper aims to determine why facilities management service providers seem to be struggling to adopt data analytics in their operations. A literature review was carried out on existing literature on the topic. The selected articles were then critically evaluated for their quality and relevance to the subject matter and the findings were synthesised and summarised. The result suggests that facilities management service providers faced three challenges that contribute to their conservative adoption of data analytics in facilities management which are technology integration, organisational inefficiency, and financial constraints. The findings of this study could help to better understand why the facilities management sector has been conservative in adopting data analytics which could pave a path to identifying ways for facilities management service providers to adopt data analytics in their operations.