User experience analysis on Camp404 Academy e- learning system

Abstract

This research aims to understand the user experience and define the problems users face while accessing the Camp404 Academy online learning website. The study is based on the high percentage of participants who still need to complete the Bootcamp activities through the available online learning website, reaching 83% of all participants. Of the participants who participated in the survey, 71% stated that they still need to complete the Bootcamp activities due to difficulties using the online learning website. This research includes four processes on the Camp404 Academy online learning website: the registration process, program access process, class access process, and learning material access process. This research uses the design thinking method, which consists of five stages: Empathize, Define, Ideate, Prototype, and Test. This research produces a recommendation design based on the needs of Camp404 Academy users. The recommendation design then undergoes a testing process. It is found that the success rate of the recommendation design compared to the current design increases from 63.25% to 93.83% of questions being able to be answered by respondents (answers can be found) as well as a decrease in the number of questions that cannot be answered by respondents (responses not found) from 36.75% to 6.17%. PT Digital Innovation Campus can consider the results of this research in developing the user experience of the Camp404 Academy online learning website.