Review of user experience models in the context of eLearning setting.

Abstract

Since of the Internet and new technologies, eLearning has emerged as the most viable option. The undeniable significance of e-learning in the sphere of education has led in a rapid increase in the number of e-learning courses and systems that offer a broad range of educational services to their users. There is a lack of studies regarding the use of electronic learning (eLearning) to improve teaching and learning in educational institutions. Several UX evaluation studies of eLearning simply contain dimensions and criteria in the literature study. However, the UX factors, criteria, and metrics are lacking from the UX evaluation models. The objectives of this research are to identify the most related models used to assess user experience in eLearning as well as to determine the prevalence of study location namely, schools or higher education. This review includes, among other things, various publications that were published between the years 2017 and 2022. The discussion mainly focused on the current issues that are being faced by the field, as well as the opportunities for research that exist in the domain.