Developing an effective ICT strategic framework for higher education institutions: A case of Mataram University.

Abstract

This study proposes an Information and Communication Technology (ICT) Strategic Plan (ISP) framework aimed at providing organizations with a practical guide to implementing successful ICT strategies. The proposed framework is based on the identified as-is situation and gap analysis using Enterprise Architecture (EA) and Knowledge Management (KM) approaches. The most significant limitation of most developed ISP frameworks is the inadequate requirement gathering and analysis, leading to a lack of a comprehensive understanding of the organization’s true goals. To address this, the proposed framework integrates EA and KM practices, enabling organizations to develop models and diagrams to visualize organizational objects and capture, transfer, and create new ICT strategies. The study’s contribution lies in providing organizations with a valuable resource for developing dynamic and meaningful ICT strategies, culminating in the translation of the resulting ISP into an Enterprise Architecture diagram, called a Landscape Map Viewpoint (LMV), as a communication medium for decision-making purposes.