Systematic literature review of employability skills of hospitality graduates after COVID-19 era.

Abstract

Local skills are essential for a nation's pulse, and Malaysia's government recognizes that education is a critical platform for developing human capital with high competitiveness and employability skills. Similar to other industries, the hospitality industry faces sudden and unexpected changes that have led to the existence and creation of new technologies and skills due to the Covid-19 pandemic. Despite this, there remains insufficient research systematically reviewing existing literature on employability skills necessary for success in this field. Hence the present article conducted a systematic literature review to determine which set of achievements is required for the future resilience of hospitality graduates in the post-covid-19 era. The present study integrated multiple research designs and the review was based on the publication standard, namely PRISMA (Preferred Reporting Items for Systematic Reviews and Meta-Analyses). This study selected articles using three leading databases, namely Web of Science, Scopus, and ScienceDirect. Three major themes emerged from the analysis, which covered three broad thematic areas: knowledge, skill, and attitude. The results of this study make it possible to bridge the gap in information available about traditional knowledge and additional employability skills that are required in the current environment to provide future researchers with value-added knowledge.