Speech acts of apology and request by Arab postgraduates with Malaysian supervisors

Abstract

This study investigates the pragmatic and linguistic competencies of Arab postgraduate students and native English-speaking postgraduate students in Malaysian universities, focusing on their speech act strategies for requests and apologies. Using qualitative methods such as Discourse Completion Tests and conversations, the study addresses three research questions related to pragmatic and linguistic forms, gender differences, and cultural norms in English-speaking settings. The participants consisted of 95 individuals, including an equal number of males and females from four universities in Malaysia during the academic year 2022-2023. Of the participants, 32 were of Arab origin, and 63 were native English speakers. The study found significant differences in response rates between the two groups and emphasized the importance of understanding cultural norms for effective communication. The findings suggest that learners from Arab countries must comprehend the differences between cultural norms and conventions in English-speaking environments to communicate efficiently. The study has implications for assisting Arab-speaking graduate students in improving their communication abilities and promoting cross-cultural understanding in academic settings in Malaysia.