Stressor-strain-outcome (SSO) model in the context of enterprise social media research.

Abstract

Mobile Internet is the product of the rapid development of Information and Communication Technology (ICT). It connects the real world with the virtual world and breaks through the space and time constraints of traditional communication. As a technological innovation, the Internet leads to social and economic changes and is an important communication tool for connecting people and society, as well as people and enterprises. With the development of the mobile internet and the popularity of smartphones, various social media software programmes have had a huge impact on people's lives, learning, and work, and this influence is something that business management can only dream of. The use of social networks for organisational management and business promotion has become an indispensable business tool for today's companies. The impact of social media adoption is also gaining attention from companies and academics alike, and the concept of enterprise social media has emerged. This study reviewed the adoption of the Stressor-Strain-Outcome model in the research of enterprise social media.