Adopting dashboard solution reporting mechanism: a case of ABC legal advisory department.

Abstract

In the wake of the new norm due to the COVID-19 pandemic, many industries are affected with the new approach in doing business and operation when online and virtual platforms become ubiquitous. ABC legal advisory department is a department established under a statutory body in Malaysia. The officers under the legal advisory department are facing challenges in form of technological barriers to overcome workloads, pressures from critical deadlines, and complex matters requiring immediate response but thorough legal analysis. Currently, the rise of technology often brings innovation and benefits to an organisation. The objective of this study is to examine the implementation of dashboard solution reporting mechanism to the legal advisory department. The methodology for this study involves quantitative method where distribution of questionnaire is employed. This study enabled the legal advisory department to overcome obstacles to meet the ever-increasing appetite of the organisation and provided the management with opportunities to have an overview of the operational activities. The results show that dashboard is a good solution as a reporting mechanism for the department. It is recommended for the dashboard solution to be utilised to achieve real-time update and enable the management to make strategic and informed decisions in a swift manner.