Evaluating lecturer’s organizational commitment and organization citizenship behavior and performance through servant leadership model.

Abstract

The importance of organisation commitment and organisation citizenship to the effectiveness of the organisation is inarguable, especially in this current environment which moving towards industrial revolution 4.0 and globalisation. This study examines the effect of Servant Leadership Model on organizational commitment and organization citizenship behavior and lecturer’s performance. Respondents of this study were 225 permanent lecturers at private universities in Bandung, Indonesia. The research method uses in this study is quantitative approach. Data collected were analysed using structural equation modeling to address the research hypotheses. The results of the study prove that the servant leadership does not directly affect lecturer performance, but servant leadership has a significant effect on lecturer performance through organizational commitment or organization citizenship behavior. A better alternative is to improve lecturer performance by encouraging the application of servant leadership to increase organizational commitment which has an impact on lecturer performance.