Development and validation of a questionnaire for digital government competency framework of Omani public sector managers.

Abstract

Nowadays, most governments around the world are working towards improving the efficiency, transparency of their system and providing cheaper, faster, and more democratic public services. Therefore, the governments invest in transformation projects called Digital Government or previously known as e-Government. Not only that Digital Government transforms from paper based to computer- based system, it also requires technology, people, and process along with a set of strategies. To ensure this success of the Digital Government, the government employees must be equipped with relevant digital skills that are currently not rigorously been studied. This study aimed to evaluate the face and content validity of the new instrument for digital government competency framework for Omani public sector managers. There are 7 non-expect in the IT and non- IT field participated in face validity. They rated the instrument for the relevance of each item based on a dichotomous rating of favourable or unfavourable. The feedback and comments are taking into consideration. An expert panel of eight academicians is involved in evaluating the judgmental evidence of the instrument for content validity. Items with Content Validity Index (CVI) greater than 0.80 were included in the final instrument. The final instrument contained 66 items of 5-point Likert scale multiple-choice options. The finding supports the face and content validity of this 66-item questionnaire, hence could be further researched on construct validity.