Land acquisition process improvement for developing communication tower using business intelligence dashboard

Abstract

This research focus on the improvement of the land acquisition process for the purpose of developing communication tower under the initiative of Malaysian Communication and Multimedia Commission (MCMC). Some of the JENDELA National Fiberisation and Connectivity Plan 1 (NFCP1) project are behind schedule mainly due to the Designated Universal Service Providers (DUSPs) are having issue with State Authority in acquiring land that requires coordination from MCMC State office. There are three objectives: To identify the factor that contributes to the delay in land acquisition process; to develop and implement a tactical dashboard accessible to all stakeholders that facilitate the DUSP to acquire land effectively; and to recommend the improvements required by measuring the perception of the DUSP on the usefulness and the information quality of the BI dashboard. The interview session was conducted involving 2 personnel and the data was analysed based on thematic analysis. The questionnaires were distributed pre-intervention and post-intervention to 20 personnel to assess usability of the dashboard, and data was analyzed using SPSS for descriptive analysis and to measure the effectiveness. It was found that the main factor contributing to the issue is the difficulty of DUSP to acquire state land effectively. From the analysis, the data from pre intervention and post intervention shows significant result that indicated using BI Dashboard as intervention has effectively improved the DUSP performance in terms of acquiring the state land. The BI Dashboard has alert function that allows DUSP to recognised sites that are at risk of delay and equipped with clear guidelines and information update from the state authorities. As a result, this dashboard helped DUSP to make timely decisions on appropriate actions. This dashboard will be a stakeholder management tool for the MCMC Sabah Infrastructure Development Department in providing better collaboration between different stakeholders. In conclusion, the research can be contributed to the body of knowledge and can be used as a reference for other authors to examine deeper into any research related to land acquisition for developing telecommunication tower.