The role of training in improving the performance of human resources in Al-Raya Drugstore

Abstract

Over the years, the knowledge of human resources is the basis of their success. The higher their knowledge, the better their performance. In Iraq, drugstores face the problem of the lack of appropriate training programs for employees, especially since drugstores suffer from a lack of staff specialized in medicines because pharmacists or owners of other medical specialties do not accept work as employees in drugstores. Therefore, drugstores suffer from the lack of knowledge of their employees in medicines. This research aims to find out the factors that contribute to the poor performance of human resources. The research also aims to identify appropriate interventions for such problems. In addition, the research aims to test the role of training in improving the performance of human resources in Al Raya drugstore. Expectation theory was used to support the study and form the framework of the study. In this study, a mixed research approach was applied through the use of interviews and surveys with a total of twenty respondents participating in this study. In addition, thematic analysis and the social sciences (SPSS) statistical package were used to analyze the data. As a result, it was found that the application of the training and development program implemented in Al Raya drugstore is significant through the thematic analysis and analysis of the Wilcoxon test. Therefore, future researchers are advised to investigate the training and development of similar studies and use larger samples. This research also recommends drugstore owners who suffer from similar problems to use this research as a guide for them.