The implementation of the MCMC official pool vehicle booking system (KERETA2U)

Abstract

The current process of the MCMC Pool Vehicle Booking is still manual i.e. submission of application via hardcopy form, which led to time-consuming. Further, there is no notification system to the end-user on the status of pool vehicle application where typically the user has to follow up via phone call/WhatsApp to the administrator. From the administrator perspective, they have difficulty in terms of reporting and perform analysis to obtain valuable insights due to the manual process. The objectives of this research (for Action Research 1) is to understand the effectiveness of the current process of the Official MCMC Pool Vehicle Booking and to understand how the implementation of Kereta2U system can improve the current process as well as to identify Kereta2U’s user requirements. A mixed-method approach was used in this research, which included observation, interview and survey with a total of 36 respondents. Based on the data analysis and research findings, it was identified that the current process of MCMC official vehicle booking is not effective and improvement to the existing process has been introduced. The high level technical requirements have been presented based on the requirement from both user and process owner. Aside from that, the prototype of the Kereta2U system has been developed and impact assessment has been analysed in Action Research 2 (Cycle 2). Overall, the findings show that the implementation of Kereta2U will provide significant benefits to the end user, driver and administrator.