Increase efficiency in logistic operation by implementing integrated online system for Fazs's Trading and Services

Abstract

This study involves an integrated online system implementation for 3rd Party Logistic company to improve its operation efficiency by implementing integrated online system. Development of information systems can be regarded as activities that produce solution and in this case, development of information systems can be a valid method of intervention. This research is using a sample of feedback on questionnaires ranging from managerial level, operation staff and client of FAZS Trading and Services. As a new startup of SME (Small Medium Enterprise), this company need to adopt information system in order to grow and expand the business as last mile logistic provider. This research starts with a description of the company and problems finding to find the root cause of order and delivery process using manual method and communication (Manually Produce Excel Report and WhatsApp as tool of communication). Research design which using mixed method for qualitative and quantitative in pre and post intervention. The intervention by implementing information system using Software Development Life Cycle which to eliminate discrepancies in using manual process. Results of the intervention were analysed in order to proof the intervention meet the research objectives criteria.