An improvement of network facilities installation permit application process at Sabah state office MCMC

Abstract

This study focuses on improvement of Network Facilities Installation Permit (NFIP) application process at Sabah State Office MCMC. There are three objectives of the study; to identify the issues and challenges in the current, to implement intervention action to improve the existing process and to evaluate the impact of the intervention implemented in improving the Network Facilities Installation Permit (NFIP) application process in Sabah State Office. Two interview sessions were conducted involving one assistant director (executive level) and the other one was head of branch office (manager level). The data obtained from the interviews was analysed using thematic analysis manually. NFIP dashboard was developed using Microsoft Power BI as the cycle one intervention action. A set of questionnaires adopted from Technology Acceptance Model (TAM) is distributed to 17 respondents to assess the perceived ease of useful, perceived usefulness and intention to use the developed NFIP Dashboard during pre-intervention and post-intervention. The data obtained from the survey was analysed using SPSS for descriptive analysis, normality test, reliability test and t-test analysis. Based on the analysis result, there is significant difference between pre and post intervention of NFIP Dashboard as intervention action to improve NFIP application process in Sabah State Office. The intervention implemented in action research cycle one will be improved and will be measured again in the action research cycle two. The improvement of NFIP application process will eventually assist to expedite the rollout of telecommunication infrastructure in Sabah.