An improvement of knowledge sharing practice among employees at Selangor and Wilayah Persekutuan state office MCMC

Abstract

This study focuses on improving knowledge sharing practice among employees in Selangor and Wilayah Persekutuan State Office, Malaysian Communications and Multimedia Commission (MCMC). The employees may unintentionally unaware of the knowledge sharing culture due to the inexistence of a suitable platform to execute the activity. There are three objectives in this study: To identify contributing factors that influence knowledge sharing practice among employees; To implement the most suitable technology solution, and To measure the effectiveness of the solution. In this study, the influencing factors of knowledge sharing behaviour among employees are investigated with reference to theories such as Theory of Reasoned Action (TRA), Technology Acceptance Model (TAM), SECI Model and Knowledge Sharing Model. This research employed the Theory of Reasoned Action as the basic framework of the research design to investigate the individual motivation factors and technological solution towards knowledge-sharing practice. The research employed a mixed-method approach, incorporating both qualitative and quantitative techniques. Qualitative data were gathered through an interview session involving two personnel, and the data were analysed using NVIVO. For quantitative analysis, pre-and post-intervention survey questionnaires were distributed to 15 personnel to ascertain their level of motivation, knowledge, and practice. Data were analysed using SPSS for descriptive analysis and to measure the efficacy. It was discovered that one of the factors contributing to the issue is a lack of technological tools to facilitate the practice of knowledge sharing. The analysis of pre-and post-intervention data reveals an increase in the occurrence of knowledge sharing practices. The study demonstrates the critical role of technology in motivating employees to engage in knowledge sharing practices. The intervention confirmed that technological support was the right solution in improving knowledge sharing practises in Selangor and the State Office of Wilayah Persekutuan MCMC.