An improvement of employees job satisfaction and work performance by using the (leader member exchange) LMX theory at Geomatika University College (GUC)

Abstract

Throughout the years, it is evident that employee’s job satisfaction and work performance becoming the main challenge to the organizations. The increase in turnover among employees in the organization has become an exciting topic for research. The increasing rate of employees’ turnover has made employee engagement to be an important issue. The organizations believed that employee engagement is one of the determinants to examine the withdrawal behaviour. The purpose of this action research is to identify present factors that influenced employee job satisfaction and work performance in Geomatika University College. At the same time, the research aims to propose training and development programs as an intervention plan towards the organization and hence to evaluate the effectiveness of training and development in the process of mitigating withdrawal behaviour among employees in Geomatika University College. This research was design to obtain intimate knowledge on how employees feel towards establishment of flexibility in working environment. Generation X and Y are already mostly attempting to get more compensation from bosses after they have fulfilled with their duties that have been assigned to them. If they have not been happy with their top management of the business, they will be using the social networking site to express their emotions, and this will influence their image. Therefore, workers will be demotivated, and their efficiency will be demotivated.The career development was also important to the employees to achieve work safety performance and job satisfaction. When they did not get any appreciation from the top management, they will feel frustrated, and their performance will be affected. This situation happened because their employees are not satisfied with their immediate manager and the management itself.