The influence of emotional intelligence on employee’s job performance in the southern state of Malaysia

Abstract

This study aims to investigate whether emotional intelligence was related to job performance among the operators in one manufacturing company in Johor. Emotional intelligence was measured by the Emotional Intelligence Scale, while job performance was assessed by Individual Work Performance Questionnaire (IWPQ). Data for this study were collected from 118 operators of one manufacturing company in the southern state of Malaysia. The findings show that the level of emotional intelligence was found moderate while the level of job performance was found high. The result from Smart PLS shows that there is a significant moderate correlation between emotional intelligence and job performance among the operators. The findings indicate that emotional intelligence has a relationship with job performance. A few recommendations were suggested that are organization can improve the low level of emotional intelligence by training intervention and the organization also needs to create awareness by initiating a program about emotional intelligence for the employees. Suggestions were also provided for future research including collecting data from the perspective of employees and employers about the studied variables.