Kajian Hubungan Antara Komunikasi Ke Bawah Di Peringkat Pengurusan-Subordinat Dengan Prestasi Pekerja Di Majlis Bandaraya Johor Bahru

Abstract

The purpose of this survey is to investigate the level and relationship between top down communication and job performance among management and subordinates. Ninety four subordinates of “Supporting Group 1” from Majlis Bandaraya Johor Bahru (MBJB) were selected. The main objective of this survey is to measure the relationship between top down communication and job performance, which is job instruction, information, feedback, job rationale and ideology. The researcher also identified the relationship between communication channel and job performance for written and oral communication channel perspective. The frequency distribution analysis and Pearson rank order correlation were used to analyze the data. The findings of this study showed that majority of the subordinates have high level of job performance. The top down communication for feedback was measured to be at a high level and the top down communication for job instruction, job rationale and ideology and information was measured to be at a moderate level. Meanwhile, the communication channel for written and oral communication was also at a moderate level. There is a positive small correlation between the overall top down communication with job performance (r=0.030). The result of the relationship between top down communication for job instruction is (r=0.138), information is (r=0.073), feedback is (r=0.143), job rationale and ideology is (r=0.126) with their job performance. Besides that, the link between written communication channel with their job performance is (r=0.053) whereas for oral communication channel is (r=0.066).