E-learning as a supplementary tool for enhanced students’ satisfaction

Abstract

Information and communication technology (ICT) is used widely in educational industry for pedagogical activities including teaching approach, resources sharing, classroom communication and assessment. In Universiti Teknologi Malaysia (UTM), e-learning played a significant role as a supplementary tool for effective web-based learning. A study was conducted with the aim to determine what factors drive students' satisfaction in UTM e-learning. This paper present some of the results. A total of 194 samples were collected from undergraduate students in UTM using quantitative method. Purposive sampling technique used to select the participants of the study. The Statistical Package for the Social Sciences (SPSS) is utilized for data analysis. The findings showed that delivery method and content have a positive and significant relationship with students' satisfaction in using e-learning. However, system operations have no impact on the satisfaction of the students with UTM e-learning. In conclusion, the study proposed to provide an effective teaching model for general education schools.