Daud, Rohaizan and Hussein, Surya Sumarni and Ab. Rahim, Nor Zairah and Ibrahim, Roslina and Ya’acob, Suraya and Abu Bakar, Nur Azaliah (2022) Knowledge communication in government ICT projects: A cross-case analysis study. In: Knowledge Management in Organisations 16th International Conference, KMO 2022, Hagen, Germany, July 11–14, 2022, Proceedings. Communications in Computer and Information Science, 1593 (NA). Springer Science and Business Media Deutschland GmbH, Cham, Switzerland, pp. 79-90. ISBN 978-303107919-1
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Official URL: http://dx.doi.org/10.1007/978-3-031-07920-7_7
Abstract
This study proposes a model from the identified elements affecting knowledge communication during the decision-making process. This study also discusses in detail the findings from five case studies conducted in the Malaysian public sector. A comprehensive analysis of various works of literature outlined crucial elements that influence knowledge communication among IT experts and decision-makers. A conceptual model was developed and applied as a parameter for fifteen interviews at five agencies using the basis review. The cross-case analysis findings emerged a new digital communication element, besides four existing elements. At the end of this study, these elements will be summarised in a model of knowledge communication, particularly for decision-making purposes.
| Item Type: | Book Section |
|---|---|
| Uncontrolled Keywords: | Case studies, Decision making, Decision-makers, IT experts, Knowledge communication |
| Subjects: | T Technology > T Technology (General) |
| Divisions: | Advanced Informatics School |
| ID Code: | 100303 |
| Deposited By: | Widya Wahid |
| Deposited On: | 29 Mar 2023 07:45 |
| Last Modified: | 04 Apr 2023 06:46 |
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