Daud, Rohaizan and Hussein, Surya Sumarni and Ab. Rahim, Nor Zairah and Ibrahim, Roslina and Ya’acob, Suraya and Abu Bakar, Nur Azaliah (2022) Knowledge communication in government ICT projects: A cross-case analysis study. In: 16th International Conference on Knowledge Management in Organisations, KMO 2022, 11 - 14 July 2022, Hagen, Germany.
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Official URL: http://dx.doi.org/10.1007/978-3-031-07920-7_7
Abstract
This study proposes a model from the identified elements affecting knowledge communication during the decision-making process. This study also discusses in detail the findings from five case studies conducted in the Malaysian public sector. A comprehensive analysis of various works of literature outlined crucial elements that influence knowledge communication among IT experts and decision-makers. A conceptual model was developed and applied as a parameter for fifteen interviews at five agencies using the basis review. The cross-case analysis findings emerged a new digital communication element, besides four existing elements. At the end of this study, these elements will be summarised in a model of knowledge communication, particularly for decision-making purposes.
| Item Type: | Conference or Workshop Item (Paper) |
|---|---|
| Uncontrolled Keywords: | Case studies, Decision making, Decision-makers, IT experts, Knowledge communication |
| Subjects: | T Technology > T Technology (General) |
| Divisions: | Advanced Informatics School |
| ID Code: | 100302 |
| Deposited By: | Widya Wahid |
| Deposited On: | 29 Mar 2023 07:45 |
| Last Modified: | 29 Mar 2023 07:45 |
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